Figure: Overview of the notifications with rejected payments (optional)
Notifications serve as information, as a basis for corrective measures such as the cancellation of payments and for queries to the bank, for example concerning permissions.
Banks provide standard customer logs (PTK/HAC), which can be found on the tab Retrieved files. Additional information from the customer protocol can be made available as notifications, e.g. detailed processing or error logs for submitted files. Internal information is also possible, e.g. the announcement of maintenance times on the bank server.
If a newly retrieved customer protocol contains additional information, this is displayed once in a pop-up window. After that, this additional information can be viewed in the notification overview. You can switch the display of the pop-up window on or off in the preferences under File transfers – Print settings. There you can also set whether you want new messages to be printed always, never or on request.
Status reports in accordance with the SEPA standard are additional, configurable notifications. Banks can provide these to give you feedback on submitted orders. Possible notification types are status reports in pain.002 format for foreign credit transfers, SEPA credit transfers, SEPA instant transfers, SEPA direct debits and results of verifications of payee (VOP) as well as in camt.029 format for SEPA recalls. A fetch order type or BTF is required for each notification type. These are configured per bank, see Bank properties – Notifications. If you do not need certain notification types or the bank does not provide them, you can switch off the retrieval there. Additional information from the customer protocol cannot be configured.
You can retrieve new notifications manually at any time via the menu item Actions – Retrieve notifications. If you want to have notifications retrieved automatically, you can set this in the preferences. In addition, you can use real-time notifications to be informed without delay about notifications that have been made available. For the general configuration of real-time notifications via Websocket, see Bank properties – Bank and for individual retrieval settings see Preferences – File transfers.
Double-click to open a notification for viewing, either as a PDF file (result of the verification of payee (VOP), status report for order, message for canceling payments) or in a pop-up window (error log for order, additional information from protocol), depending on the type. As an alternative to double-clicking, you can select one of the items Print or Properties from the context menu. The menu item Open opens the notification in the original format pain.002 or camt.029. With the menu item Save as you can save notifications in the original format, several notifications will be zipped.
Notifications can also be viewed on the tab Sent files. In the context menu of this tab, there is an entry for different notification types.
You can import notifications in the original format via the context menu. In a dialog window, you assign the bank, select the file type according to the content and the path to the file. If the file type is incorrect, you will receive a user hint in the title area of the dialog box. For imported notifications, the message ID is also displayed in the column Notification type of the overview.
In the column Notification type, the overview also shows the order to which the notification refers, e.g. Status report for SEPA transfer order ZZZU. The bank is represented by the preceding symbol. Creation time and file size are available for each notification, the column Number of rejected payments is only filled in for a status report that contains rejected payments.
You can use filters to refine the overview. To do this, click on the funnel symbol at the top right or the three-dot menu to open a dialog box with input fields. For each criterion, you can select the desired relationship to your input from a drop-down list, e.g. Order type contains AND Creation date is newer than. The order type is that of the notification type, e.g. HAC or VPZ. A BTF can be entered in fragments, e.g. pain.002. When a filter is activated, the symbol is displayed as a pressed button. Click again to remove the filter. Another click opens the settings dialog, which is preset with the last values entered.
Rejected payments and the reasons for rejection are listed in the PDF of a status report. When printing notifications that contain partially rejected payments or direct debits, you will be asked whether you only want to print rejected payments or all of them. For very large notifications with more than 1000 payments, you will also be asked. In this case, however, it is only possible to print the rejected payments or direct debits.
In addition, you can open another tab from the context menu for one or more selected lines with the item Display rejected payments or Display rejected direct debits, which appears temporarily next to the tab Notifications. Here you can view the payment data and the reason for the rejection. If the additional tab only relates to one order, this is named above the payment overview. Additional information on the rejection appears in a tooltip for a line.
Figure: Overview of the notifications with rejected payments (optional)