Customer protocol

The status is derived based on the retrieval of the protocols made available by the banks. In order to retrieve the current status of the files you have sent, click on the Refresh button in the toolbar of the activated Transmitted Files tab or press the F5 key. All available logs starting from the last sent file available in the system are retrieved by means of from-to retrieval. By clicking the Display protocol item in the context menu, a dialog box opens that displays the customer log for the transmitted file. Among other things, the customer protocol shows the transmission and the signature verification.