Customer protocol

The EBICS customer protocol documents send, fetch and signature actions as well as their results. Depending on the format, order content such as the accompanying ticket may also be included.

Activate

By deactivating the checkbox, you can disable the retrieval of customer protocols.

Format

Here you can choose the format (or "technical order type") for the customer protocols:

• PTK - Free-form text
• PSR - French format
• HAC - common XML based format starting at EBICS version 2.5

Last fetch

For each retrieval of customer protocols the date of the fetch is entered here. By setting a date in the past you can retrieve the protocols again.

Figure: Setting the retrieval of customer protocols