The bank needs to set up its user identification for the corresponding signature authorization and activate electronic distributed signature for the desired order type. Please contact your bank. If you have not yet used the electronic distributed signature feature, your bank may have forgotten the conversion.
Orders that are ready for signature, are displayed in the overview Electronic distributed signature (EDS), as long as they have the status Waiting for signatures. The status is visible in the tab Sent Files.
When an order is in the EDS for a long time waiting for a missing signature, it may be that the bank changes the status to Waiting for signatures! (with exclamation mark). The Bank announces the fact that the job is deleted shortly.
Thus, it only depends on the bank how long orders are visible in the EDS.
See also chapter Appendix - File status.