Remote Support¶
Remote support is a popular method of helping users with problems quickly and effectively. To be able to share your screen, you need external software such as TeamViewer, which is available in different variations, in consultation with your support team.
If you request support from Business-Logics, you can download TeamViewer QuickSupport from the application and start it only when required without permanent installation. If a Portal operator is responsible for your support, an alternative such as a connection to an own ticket system can be provided at this point. In this case, the following description does not apply.
Starting a remote session with TeamViewer QuickSupport from Business-Logics¶
- Click on Settings – Remote Support… in the application. A second browser window opens, from which TeamViewer QuickSupport… is automatically downloaded. If not, click on the link Try again link in the Download TeamViewer message. Depending on your browser settings, TeamViewer QuickSupport will open directly. Alternatively, start the file from the download directory.
- In the TeamViewer QuickSupport window, an ID and a password for one-time use is displayed. Share both with your support contact person using the agreed communication channel.
- The remote connection is established. Accept the connection so that your contact person can see your screen. You can solve the problem together or leave the control of your computer to your contact person.
- After the session, exit TeamViewer QuickSupport to disconnect. The password used for this session becomes invalid.
If you want to establish a new connection, you can restart the downloaded file directly. TeamViewer QuickSupport generates a new password, which you must transmit.
