The banks continuously make files available for your organization, the bank's customer, for download. BL Banking automatically downloads the files when the application is started and when views are opened and refreshed. You can retrieve files manually using the Retrieve files from the bank function. Explicit retrieval clarifies whether you have all the data provided. If you are still missing files, you must check with the bank whether there were any problems with the provision.

You can open the dialog box Retrieve file from bank in the following ways: Actions menu, context menu of the Retrieved files tab, button in the toolbar (down arrow), key combination ALT+A. In the dialog box, select the bank, if necessary, the type of retrieval (also known as the "retrieval method"), and an order type, and then click Retrieve.

Enter BTF

In rare cases, you need to retrieve a special BTF from the bank instead of the selectable order types. To do this, click on the button behind the field. In the following dialog box, you can select the individual BTF components. A user note is displayed if any mandatory components are missing. A display in technical notation is provided for a final check. Click OK to transfer the BTF to the Order type field.

In the period from

By specifying a time period, you can retrieve files again, even if they have already been retrieved by you or another subscriber. Together with a time period, you can select all retrieval order types that this bank makes available to your organization. If a message appears stating that no data has been returned, you can be sure that the bank has not provided any files. If something is still missing, contact the bank. To retrieve files successfully, you must be authorized for the order type as a subscriber, otherwise you will receive an EBICS error message. You can also view your permissions in the User profile of the bank properties.

From the current provision

This setting retrieves files that have been made available since the last retrieval. Retrieval from the current provision is only possible once per customer. The advantage is that the number of files retrieved is limited to what is necessary. Therefore, you can only select order types for which new files are available. The disadvantage is that if there are several subscribers who are not working in the same installation, only the first retriever has access to the data. For this reason, the period retrieval is preset by default. Some banks require that you retrieve from the current provision once before period retrieval is possible.

Note: You can switch the default setting from Period retrieval to Current provision in the section Settings for the retrieval dialog of the user preferences. This can be advantageous for large amounts of data or if you are the only subscriber in your organization.

Figure: Retrieve file from the bank