Please enter Name, URL, Host ID, Customer ID and User-ID. The fields E002 hash and X002 hash are optional, but recommended. All these data can be obtained from your bank. Many banks also publish the data on their website.
First click the Orders button to switch to the appropriate perspective. Then select the option New - Bank from the File menu or from the context menu the option Set up new bank access in the overview Bank connections.
See also chapter Orders - Bank connections - Set up bank access.
The status Signatures complete is only fulfilled when all necessary signatures have been provided in the EDS and the bank has confirmed this in the bank protocol.
Ensure that the orders are fully signed. The number of signatures required depends on the signature classes of the users; in the dual control principle, two signatures are required. For SEPA transfers and SEPA real-time transfers with verification of payee, an additional signature is required. The user who signed first must sign again after receiving the verification results.
Start a protocol retrieval (order type HAC or PTK) over a time interval that includes the submission time and the signature times, e.g., from the submission time to the current date. This explicit retrieval closes any gaps in the bank protocol that may arise if maybe a user is absent for a longer period of time. Automatic protocol retrieval is limited to an interval of 10 days.
If the status does not change after retrieval, print the retrieved protocol from the perspective Orders under Retrieved files. Search for the relevant send order in the protocol. If the information contained therein is insufficient, contact the bank.
Note: Files from incompletely signed send orders are deleted after the maximum waiting time has expired. Under Sent files in the view Orders, a warning triangle is displayed next to the status text. If this situation occurs, you must resubmit the order. The easiest way to do this is to open the payments from the order, save them as open payments and sign them once again.