Question 5:

I am unable to see my account statements - no data is retrieved from my bank.


Account statements are provided by your bank - this must generally be set up separately by your bank. If your bank has not done so, BL Banking cannot provide you with statements. Please contact your bank. If you have general problems with your Internet connection this could also be the cause. In this case, please check your Internet connection. It may of course also be possible that your account simply has no posted transactions. Since transactions are generally only provided as an electronic account statement after the installation date, earlier transactions are generally not retrievable. When no transactions are posted, the bank transmits no data.