Question 169:

While retrieving account statements the message Retrieval not possible appears.


Further in the message is says: No data can be retrieved from any bank as the authorization for this is missing.

Either the permission is really missing or another order type is used, e.g. C53 instead of STA.

You can check this yourself by double clicking on the bank under Jobs - Bank connections and then choosing User profile. There you can check in the Order types tab whether you have the permission for STA or C53.

If you have found out that a different order type for retrieving account statements was configured on the bank side, you can change the order type in the bank properties under Accounts statements.